Natural Resources Charge Increase
The Natural Resources Charge is set by the State of Missouri to help fund their Drinking Water Program. Water Utilities collect this fee on behalf of the State of Missouri. More information can be found at: https://dnr.mo.gov/water/business-industry-other-entities/permits-certification-engineering-fees/water-fees/public-drinking
The Natural Resources Charge that is included on our quarterly water billings is scheduled to be increased effective January 1, 2022. All billings after January 1, 2022 will be billed at the new rate. A table of the quarterly amount assessed per connection is below:
Natural Resources Rate Changes
(Through December 31, 2021)
January 1, 2022
|All Flat Rate Accounts||$0.33||$1.05|
|1” or less||$0.33||$1.05|
|1.5” and 2”||$1.86||$5.25|
|3” and 4”||$10.29||$25.50|
|Greater than 4”||$20.61||$49.50|
NOTE: All Rates are listed as quarterly charge per connection
Emergency Bill Pay Assistance
City of St. Louis residents who have fallen behind on paying their water bill and have suffered financial hardship due to the COVID-19 pandemic can now apply for financial assistance from a new pool of funds. Please see the following website for more information:
Online Account Access
Access your account and pay your water bill online
New Account Application
Set up a new account with the Water Division
If your water needs to be turned back on, use the form available here
Frequently Asked Questions
Review some of the questions and/or problems most frequently addressed by our Customer Service department.
Hydrant Use Permits
Get a permit to use a city fire hydrant for your event
Apply for a new tap to an existing water main for new construction projects
Facility Information Request
Request information about city water facilities
Register to autopay your city utility bills.
The Water Division regularly publishes documents about our operations for the public. These include Consumer Confidence reports that summarize information about the water system and compliance with drinking water rules, public financial statements, and jobs with the City of St. Louis.
Here you can read Consumer Confidence reports that summarize information about the water system and compliance with drinking water rules, and learn about the water treatment process.